IT Systems Analyst

IT Systems Analyst

Rock Port
Posted 8 months ago

Job Description
IT Systems Analysts will provide one-on-one customer support on all data center applications and services. This position will also provide new customer installation and configuration support for data center services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

Install and maintain data center IT equipment
Provide call in phone support service on all customer equipment and applications
Provide Level 2 phone, email and on-site support to all customers
Assist in maintaining and responding to a 24/7 automated alarm alert system to include all data center services for data center employees, including on-call rotation
Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies
Assume technical lead on customer installs, including but not limited to servers, applications firewalls, backup services, switches, PCs, cabling and video conferencing equipment
Weekly site visits to multiple customer locations
Preventative maintenance on all internal and customer IT equipment
Additional duties may be assigned
Overtime work may be required

Knowledge & Experience
BS degree in Information Technology, Security+, Network+ or equivalent experience is required
MCTS, MCP, CCNA or equivalent experience is preferred
Experience with the following operating systems is necessary:
Windows 7, 8.1, Server 2008, 2012
Experience with the following operating systems is preferred
Red Hat Linux, Ubuntu, CentOS
Experience with the following hardware is preferred:
Personal computer troubleshooting and repair
Internet connectivity troubleshooting and repair
Server configuration and troubleshooting
Router, switch, firewall configuration and troubleshooting

Working knowledge of:
Microsoft Active Directory
Microsoft SQL Server
Microsoft Exchange Server
Microsoft Hyper-V
Microsoft SharePoint Server

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